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Outsourcing Agreements
 
Module 8 -
Outsourcing Master Agreements

These are "Master" or "Framework" agreements which provide an umbrella set of terms and procedures for a series of transactions each of which is triggered by a separate order, purchase order, statement of work or other trigger. Large organizations often use them to remove transactional overhead with pre-approved vendors by utilizing a single contract to cover all transactions with them as well as with their affiliates.

Human Resources

  1. Master Services Agreement - Outsourcing of human resources and accounts payable services and associated processes (including collection of time and attendance data; calculation, reporting, payment of and accounting for pay and deductions; responding to and resolving employee payroll issues and inquiries; capturing, tracking, modifying and reporting all human relations related data (including current, terminated, vested, deceased, and annuitant employees); operating and maintaining the information technology environment which support human resources related processes; managing reimbursement of employee business expenses)
  2. Master Services Agreement - An extensive and detailed 80+ page agreement (with over 100 pages of exhibits) for the outsourcing of the Human Resources function of a Fortune 500 corporation (services include both Human Resources and related Information Technology services)
  3. Framework Agreement - Outsourcing of human resources by a large multinational corporation with employees in many countries (outsourced services include training; organizational development; HR strategy; labor relations; expatriate relocation and administration; HR information services; employee records; benefits; compensation; employee relations; compliance; vendor administration; payroll; employee development; resourcing and recruiting; severance; performance management; domestic relocation administration; HR Information Technology; automating transactions and employee access by implementing an online human resources portal; consolidating human resource transactions and support activities into service centers containing call center technology, knowledge base, case management and work flow data warehousing; implementing best practice human resources processes and procedures; rationalizing and integrating other third party service providers) (the servicer gets an exclusive first right to offer to provide HR services with the opening of each new country)

Information Technology

  1. Framework Agreement For Information Technology - A framework agreement to make it easy for General Motors and its many affiliates to purchase software and related services from an information technology vendor through the issuance of Requests For Proposal followed by a time-efficient and cost-effective manner contracting process
  2. Master Services Agreement - A large brokerage firm outsources information technology services to a systems integrator that specializes in the financial services industry
  3. Master Development Agreement - Long term agreement to develop, create, test, and deliver software programming on a project by project basis
  4. Master Services Agreement - A Fortune 50 company outsources Information Technology services and software development on behalf of itself, its affiliates and its joint ventures (services to be provided on a project by project basis)
  5. Professional Services Agreement - Short Form master services agreement for the outsourcing of Information Technology services and software development (services to be provided on a project by project basis)
  6. Professional Services Agreement - Standard Form master services agreement for the outsourcing of Information Technology services and software development (services to be provided on a project by project basis)
  7. Information & Support Services Contract - Standard Form master services agreement for the outsourcing of Information Technology services and software development (services to be provided on a project by project basis)
  8. Professional Services Agreement - Standard Form master services agreement for the outsourcing of Information Technology services and software development (services to be provided on a project by project basis)

Health Care / Pharmaceutical

  1. Master Services Agreement - A leading healthcare data and research company outsources certain services to a consulting company on a project by project basis
  2. Master Development Agreement - A large pharmaceutical company outsources software development, installation and implementation, systems analysis and design, data processing and computer programming on a project by project basis
  3. Master Services Agreement - Two sponsors of Phase 3 clinical studies of an cancer vaccine outsource data management and support services for the clinical studies with the scope of the services to defined be defined by a series of work orders

Other

  1. Master Services Agreement - The owner, manager and/or licensor of numerous hotel chains outsources interactive television guest services and information as well as the provision of a pay-per-view, pay-per-day, and other subscription entertainment services to its guests (including cable and Internet programming, movies, video on demand and video games on equipment provided and maintained by the supplier)
  2. Master Services Agreement - A major transportation company supplies warehouse distribution services to a retailer (includes warehouse and inventory management; distribution, returns processing; general purpose warehouse equipment and proprietary warehouse management software)
  3. Master Agreement for Outsourcing Call Center Support - A major vendor of travel services outsources customer support and telemarketing services to customers and prospective customers
  4. Master Subcontracted Service Provider Agreement - A Prime Contractor hires a Subcontractor to maintain equipment on behalf of the Prime Contractor
  5. Master Services Agreement - A provider of wireless voice and data solutions outsources certain unified communications and information services that it resells to its customers

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Customization Assistance and Telephone Consultations

Help is available if you would like assistance in selecting, modifying or using any of these documents. The lawyer who compiled them is available at reasonable rates to help you. Mr. Sahakian can be reached by calling 888-Lean-Law (888-532-6529) (call 847-677-1457 outside the US). Ask for Heidi.

Curt Sahakian, Attorney at Law, Chicago, Illinois USA CurtSahakian.com

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