Steffen, Steffen & Associates
"We train the front line troops to do the job of generating and maintaining trusting and profitable relationships with partner organizations that
Impact The Bottom Line!."

Jim Steffens, CEO
Steffen, Steffen & Associates


SSA Partnering Training
Tangible Results

"Saved a $1,000,000 a month customer!" - General Electric
"Saved $10,000,000 alliance. Gained $2,500,000 contract!" - Bailey Controls
"Overcame competition's 35% discount offer with a partnership proposal and a 5% discount!" - Pitney Bowes
"Regained a lost customer and then sold them a new $1,240,000 contract!" "Moved a dissatisfied customer to very satisfied and increased business potential up to 30 times!" - Lucent Technologies
"Saved a $4,000,000 deal!" - Electrical Equipment Co.
"Staunched the revolt of 13 corporate customers and turned them all into highly satisfied customers. Value $35,000,000 the first year $40,000,000 second year!" - Ameritech
"Saved a $3,000,000 deal, regained a $250,000 lost contract and
secured $800,000 additional business!" - AT&T
"Converted a hostile account into a friendly account. Then sold them an additional $350,000 worth of new equipment!" - Xerox Corp.
"Converted a major customer on the verge or permanently leaving Dell into
a long term customer and advocate who has since referred millions of dollars of additional business!" - Dell Computer

Partial List of SSA Clients

  • FINANCIAL SERVICES
    Automated Data Processing (ADP); American Institute of Banking; American Express; ASI; Banker's Trust; D.H. Blair; Borg-Warner; Chase Manhattan Bank; Common Fund; Deloitte, Haskins & Sells; Drexel, Burnham, Lambert; Ernst & Young; Federal Reserve Bank; Fidelity Investments; GECC; Goldman Sachs & Company; J.P. Morgan & Company; Kidder, Peabody & Co., Inc.; Lakeview Trust and Savings; LaSalle Lave View Bank; Laventhol & Horwath; Mercedes-Benz Credit Corp.; MONY; Morgan Delaware; NCNB, Texas; National Westminster Bank; Northbrook Trust and Savings; Peat, Marwick & Mitchell; PHH Homequity; Pioneer Bank; Pitney Bowes Credit Corp.; Prudential Insurance Company; Salomon Brothers, Inc.; State Street Bank & Trust Co.; Talman Home Federal S&L; Wright Investors' Service;
  • CHEMICALS
    Air Products & Chemicals; American Cyanamid Company; American Hoechst Celanese; Dupont, Inc.; Ploychrome; Stepan Chemical; Union Carbide - Dow;
  • COMMUNICATION
    AT&T Consumer Products; AT&T Information Systems; AT&T Technologies; AT&T Teletype Corporation; Bell Laboratories; Equifax; New England Telephone; Bell Atlantic;
  • CONSUMER PRODUCTS
    AGFA Corporation; American Brands; Bristol-Myers; Colgate Palmolive; General Foods; Heublein; Jerome Foods Corporation; Kentucky Fried Chicken; Kraft Food Service; Mead Corporation; Parker Brothers; Thomas J. Lipton Company; U.S. Tobacco; Victor Weaver, Inc.; Warner Lambert Company;
  • GENERAL
    A.C. Nielsen; ADVO System, Inc.; Home Box Office; Navistar International; Supermarket Communications; Utah-Idaho Supply; Village Resorts; Pepsi-Co;
  • GOVERNMENT
    State of Connecticut; State of Delaware; L.A. Department of Health;
  • HEALTH SERVICES
    Beth Israel Hospital; Griffin Hospital; Jewish Home and Hospital; Mt. Sinai Hospital; New England Deaconess Hospital;
  • INSURANCE
    Alexander and Alexander; Chubb and Son; Fireman's Fund Insurance; J.C. Penney Insurance; Keenan & Associates; Metropolitan Life Insurance; National Benefit Life; New York Life Insurance; Orion Insurance;
  • MANAGEMENT CONSULTING
    DDI Learning International
  • MANUFACTURING
    ADEMCO; AVCO Lycoming Textron; Black & Decker; Champion International; Chase Brass & Copper Co.; Cooper Laser Sonics; General Instruments; Ingersoll-Rand; Justrite Manufacturing; Lennox Industries; Lockheed Corporation; Norden Systems; Sikorsky Aircraft; United Technologies;
  • EDUCATION
    Boces; Pearl River School Systems;
  • NATURAL RESOURCES
    ARCO Exploration Company; Champion International; ESSO Imperial Oil; James River Corporation; Mobil Oil; Shell Oil Company; Texaco, Inc.;
  • UTILITIES
    Northeast Utilities; PSE&G
  • HI-TECH
    ABB Combustion Engineering Services; Digital Equipment Corporation; General Electric; G.T.E. Corporation; IBM Canada; IBM Corporation; MITRE Institute; Universal Computer Systems; Xerox Corporation;
  • PHARMACEUTICALS
    Ciba-Geigy; Lederle Laboratories; Pfizer, Inc.; Revlon Health Care Group; Richardson-Vicks, Inc.;
  • PRINTING
    Bull's Head Printers; Day-Timers, Inc.; MIT Press; R.R. Donnelly & Sons, Inc.;
  • PROFESSIONAL
    American Medical Association; Rhode Island Society of CPA's; Riscasi & Davis;
  • PUBLISHING
    Reader's Digest; Word, Inc.;
  • REAL ESTATE
    Homequity; Metropolitan Life Real Estate;
  • RETAIL
    Consumer's Distributing; Shirmax Fashions, Ltd.; Stop & Shop;
  • TRANSPORTATION
    American Express Aviation; Emergy World Wide; Metropolitan Transportation Authority; SwissAir;

Contact Info
Steffen, Steffen & Associates - SSA has a superb partnering training package designed to train the front line troops to do the job maintaining good partnering relationships with partner organizations. Dr. R. James Steffen, (AKA Dr. Jim) President, rjsteffen@aol.com, steffencom@ssainternational.com 203/792-1000, fax 203/748-2290, 107 Newtown Road Danbury, CT 06810